InMotion Hosting offers some of the best cloud hosting services and scrupulously holds to the features it provides in its cloud hosting plans. The company offers a 90-day money-back guarantee policy, the longest of any of the cloud hosting plans we looked at. It also offers to transfer your existing domain to its server with no downtime or data loss. For providing overall great help and support, this cloud hosting service earns our Top Ten Reviews Gold Award.
With InMotion Hosting, you have the option of three different cloud hosting packages. This gives you the flexibility to choose a starting plan and then expand or upgrade as needed. Each plan varies as to the amount of websites you can host and what level of support is included.
We tested the most basic plan, the VPS-1000s. This plan gives you the option to create as many domains and subdomains as you wish. With unlimited features, you are limited by the amount of disk space and bandwidth included in your hosting package. InMotion Hosting provides an unmatched 60GB of disk space and 4GB of dedicated memory. This means your unlimited features goes much further with this service than with any other service on the lineup.
Limits of InMotion Hosting’s plan include only being able to attach one IP address to your account and the fact that you do not have any access to a CPU core.
This cloud hosting provider offers basic support and priority support. Even though only the highest level of plans includes priority support, the basic support provided is thorough. You can reach help and support via phone, email or live chat 24 hours a day, seven days a week, 365 days a year. This is essential for your cloud hosting needs and ensures that if something goes wrong or your website crashes, someone will always be available to assist you.
When we tested the help and support provided by InMotion Hosting, we found that customer support representatives were knowledgeable and reliable. Depending on the time of day when we requested help, wait time was roughly eight minutes. This is lower than the industry standard.
Help & Support
The help and support via phone and live chat heavily focused on problem solving. While some other services’ help and support representatives try to push sales agendas and plan upgrades, InMotion Hosting’s representatives focused on diagnosing problems and directing us to helpful sections in the online support center, helping us figure out how to better use the tools our platform has access to.
The online-management tool is the standard cPanel system used by the majority of the other cloud hosting services we reviewed. Using the dashboard, you can monitor how much disk space your sites are consuming and the amount of bandwidth used each month. App integrations are available through the InMotion Hosting cPanel, so adding apps like WordPress and Joomla is a simple, one-step process.
The basic plan does not provide access to some more advanced features, like eCommerce. This was disappointing; most other basic plans offer some form of eCommerce features in their basic plans.
Security features are a top aspect of InMotion Hosting’s wheelhouse. This secure cloud hosting provider offers site backup and restoration with its security features. If your website has issues or you need to restore a former layout, you can reset using the most recent automatic backup of your site. Generally, you have one free restore every four months.
One useful feature included is the backup tool. This way you can run manual backups rather than relying on the company to run them for you. By manually conducting backups, you can restore your site at any time and choose which backup to restore.
InMotion Hosting is the best cloud hosting provider we tested. The company’s beginner package hosts up to two websites at one time and unlimited domains and subdomains per account. You are provided with more dedicated disk space and memory than any other cloud hosting service we tested. The help and support is exceptional. No matter what your level of experience, this company has tools to help you develop, promote and manage your website.
Control Panel Options